Bitter Bank Experience

Recently, I got a new ICICI bank debit card precisly a month back, but due to some reasons couldnot use it because of which the card got blocked. Later, I dropped in at ICICI branch for getting my card unblocked.But the executive at the counter sweetly said ‘Sorry Ma’am, this is not where we take requests for unblockings, you would have to go to the first floor and it would be done.’Please note ICICI bank building in my area has three floors.

So,i go to the first floor, meet another executive tell him my story and he tells me, “Ma,am, this cannot be done right away, please give a request in writing. Once we receive the request, the card would be unblocked.” Since it was their evenings closure time, the guy promised for getting the work done next day by 9am. With some relaxed feeling I go home. Following day before going for work just try my luck and call up, but for my dismay ICICI people, the so called phone banking reps, confirm that the card is still in blocked state. Cursing, I once again go to the branch the same evening but to no avail. They ask me to call up their phone banking and check. I do that and get to know that the card has been unblocked but had to generate a pin. This is the process which made me go insane,since each and everytime I call them up it’s a different executive online and you got to give your details to each of them everytime you call. Nevertheless, after going through a big trauma I could get a pin finally. And so is with the money.

At the end of the episode I was just thinking, why did I ever open an account here which had given me torture for almost 72 hours.

If the branch cannot help you when you need them the most, what is the use of having them.

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